Month: July 2020

(This post is part of the 31010 Series of posts on Risks & Ventures. For more information on this series please follow this link). As the early 18th Century English poet Alexander Pope wrote, “to err is human”, and in risk management it is accepted that any process that involves

Almost  every business will have some customers or clients that are more important than others, and usually this will be based on the amount of money these clients spend. Accordingly many businesses will also group or categorise their customers into different service levels designated by their importance, whether or not